Qronge Shipping Protection Terms & Conditions
1. Shipping Areas and Costs
We currently deliver to the following countries: Germany, France, the Netherlands, Italy, Poland, and Spain.
For shipping to other European countries or regions, please contact us at support@qronge.eu before placing an order.
Where applicable, the customer is responsible for any customs duties, taxes, or clearance fees incurred during customs clearance.
We currently do not offer shipping to island locations, overseas territories, or areas that cannot be served by our logistics partners.
Complete Electric Dirt Bikes: Free Shipping
Accessories: €10 Shipping
The above prices include VAT where applicable.
2. Delivery Times
We strive to process and dispatch your order as quickly as possible from our European warehouse. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Typical delivery time is 2–10 business days for all covered countries.
Public holidays, large orders, new product launches, pre-orders, re-launched products, or restocked items may extend the delivery time. If this occurs, we will indicate the estimated shipping date on the product page or notify you by email.
3. Important Shipping Cost Notice for Electric Dirt Bikes
Because Electric Dirt Bikes are large, high-value products that require special packaging and freight handling, any customer-initiated change, cancellation, exchange, return, refusal of delivery, change of address, or reshipment after the order has been shipped for non-quality-related reasons may generate transportation costs.
Unless otherwise required by the laws of the country of purchase or otherwise confirmed by QRONGE in writing, the customer will be responsible for the relevant shipping cost. For each Electric Dirt Bike, the estimated shipping cost for these non-quality-related situations is €150.
Before placing an order, please carefully review this policy and the shipping cost information displayed on the product page and checkout page.
This notice does not apply to confirmed quality-related issues or situations where QRONGE is required to bear the cost under the laws of the country of purchase.
4. Shipping Changes and Cancellations
Before Shipping – Same Day
Order Cancellation: You may request cancellation by contacting support@qronge.eu during business hours, 8:00 AM–5:00 PM Berlin time, on the same day the order is placed.
A cancellation is only confirmed once you receive a valid confirmation email from our customer service team. If the order has not been submitted to the warehouse and has not received a tracking number, the refund will be processed through the original payment method.
Address Change: If you contact us on the same day during business hours and the order has not yet been submitted to the warehouse or assigned a tracking number, the address may be changed free of charge.
Model Change: If you contact us on the same day during business hours and the order has not yet been submitted to the warehouse or assigned a tracking number, the model may be changed free of charge.
Orders are normally scheduled for processing and dispatch on the next business day after purchase. Once an order has been submitted to the warehouse, assigned a tracking number, or shipped, it can no longer be changed or canceled under the before-shipping process.
After Shipping
Order Cancellation: For a non-quality-related cancellation request after an order has been shipped, a shipping cost of €150 per Electric Dirt Bike may be deducted from the refund to cover the relevant outbound and return transportation costs, unless otherwise required by the laws of the country of purchase.
Model Change: If the order has already been shipped and you request a model change for non-quality-related reasons, a shipping cost of €150 per Electric Dirt Bike may apply.
Change of Address: If the package cannot be redirected by the carrier, you may refuse the package. After the product is returned to us, a €150 fee per Electric Dirt Bike may apply for an address change or reshipment.
5. Refused Shipment
If a shipment is refused and returned to us by a third-party shipping service for non-quality-related reasons, we reserve the right to charge a €150 shipping fee per Electric Dirt Bike for reshipment.
If you do not want the order reshipped, the refusal will be treated as a refund request. In that case, a shipping cost of €150 per Electric Dirt Bike may be deducted from the refund, unless otherwise required by the laws of the country of purchase.
6. Split Shipments and Missing Packages
QRONGE Electric Dirt Bikes are carefully packaged for safe transport. If you purchase an Electric Dirt Bike together with accessories, we will try to ship the order in one box, but separate shipments may sometimes be required. Please do not worry if the Electric Dirt Bike and accessories arrive at different times.
If you have not received your order within 30 days after the estimated delivery date, please contact us as soon as possible with your order number and any relevant shipping information.
Our customer service team will investigate the matter and take appropriate action. If the item has not been shipped or is confirmed lost in transit, we will arrange a replacement shipment where available or issue a refund if the item is out of stock.
