A total of 7 pieces of data are queried

FAQ

What can we help you find?

Products and Parts

Do you sell replacement parts and accessories?

Yes. Replacement parts and compatible accessories are available for purchase. Availability may vary by model.

How do I know whether a replacement part is compatible with my bike?

Check your bike model before purchasing. If you are unsure, email support@qronge.eu with your bike model and the part you need help identifying.

Shipping Pricing and Payment

Which countries do you ship to?

We currently ship to Germany, France, the Netherlands, Italy, Poland and Spain.

Where are orders shipped from?

Orders placed through our website are shipped from within Europe.

When will my order be shipped, and how long does delivery take?

Orders are expected to be dispatched within 48 hours. Estimated delivery time is 2-10 days.

Is VAT included in the price?

Yes. VAT is included in the prices displayed on our website.

What currency is used on the website?

All prices and payments on our website are in euros (EUR).

Discounts and Customer Support

Can I use more than one discount code?

No. Only one discount code may be used per order, and discount codes cannot be combined. QRONGE reserves the right to interpret and apply its promotional rules.

How can I contact customer support?

Email our customer support team at support@qronge.eu.

What are your customer support hours?

Customer support is available Monday-Friday, 08:00-17:00, Berlin local time.

What enquiries can customer support help with?

Customer support can assist with product, order, replacement part and after-sales enquiries. Please include your bike model and a clear description of your question. For order-related enquiries, also include your order number.

Assembly and Safe Riding

Is an assembly guide provided with the bike?

Yes. An assembly manual is included with the bike. Please read it before assembling or using your bike.

Are assembly tools included with the bike?

Yes. The tools required for standard assembly are included with the bike.

Where can I find the assembly video?

Assembly videos are available on our website. Please watch the video for your model before assembling the bike.

Can minors ride an electric dirt bike?

Minors may only ride under adult supervision. A responsible adult should ensure that the bike is assembled correctly and that the rider understands how to operate it safely.