Qronge Values Your Privacy.
This Privacy Policy explains how QRONGE (QRONGE, we, us or our) collects, uses, shares and protects personal data when you visit our European website, purchase products, create an account, contact us, subscribe to marketing communications or otherwise use our services.
This Privacy Policy applies to individuals located in the European Economic Area (EEA).
Information We Collect
When you use our website or place an order, we may collect information you provide to us, such as your name, email address, telephone number, billing and delivery details, account details, order information, customer service messages, reviews, marketing preferences and information needed to help prevent fraud or verify a transaction.
We also collect some information automatically when you use the website, such as your IP address, approximate location, device and browser information, cookie identifiers, pages viewed, cart and checkout activity, referral information, security logs and cookie preferences. We may receive related information from ecommerce, payment, delivery, customer support, fraud prevention, analytics, advertising and review service providers that support our website and services.
How We Use Information and Marketing
We use personal data to provide and improve our website and services, process orders and payments, arrange delivery, handle returns and warranty matters, respond to customer enquiries, maintain accounts, send service messages, prevent fraud, keep the website secure, comply with legal obligations and manage our business.
Where permitted, we may also use contact details and cookie information for marketing, analytics, personalisation and advertising. We only use optional cookies and similar technologies where we have the required consent. You can change your cookie choices through the cookie settings available on our website.
If you subscribe to marketing emails or messages, we may send you product updates, offers and related information. You can unsubscribe at any time by using the unsubscribe link in an email, following the opt-out instructions in a message, changing your account preferences or contacting support@qronge.eu. Unsubscribing from marketing does not stop service messages about orders, accounts, security, returns, warranties or customer support.
Sharing and International Transfers
We share personal data only where needed for our website and services. This may include ecommerce and website hosting providers, payment and financing providers where available, delivery and warehouse partners, customer service and communication providers, analytics and advertising providers where consent is required and has been given, fraud prevention and identity verification providers, professional advisers, insurers, auditors, legal service providers, regulators or authorities where required by law, and parties involved in a merger, restructuring or sale of the business.
Service providers that support our website may use personal data only for authorised purposes and under appropriate contractual and security obligations. Some payment, financing, social media and advertising providers may process personal data for their own purposes under their own privacy notices. We do not sell personal data for money.
Some service providers may access or process personal data from outside the European Economic Area where this is necessary to provide their services. Where personal data is transferred outside the European Economic Area, we use safeguards permitted by law, such as European Commission adequacy decisions, Standard Contractual Clauses or other lawful transfer mechanisms. Where required, we also use supplementary contractual, organisational or technical safeguards.
Retention and Security
We keep personal data only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfilment, customer service, warranty support, accounting, tax, legal, fraud prevention and dispute resolution purposes. We may keep some information longer where required by law, a regulator, litigation or an active security investigation. We delete or anonymise information when it is no longer needed.
We use appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. No online service is completely secure, but we work to protect personal data and respond to incidents where required by law.
Your Rights and Choices
If you are located in the European Economic Area, you may have rights under applicable data protection law, including the right to access, correct or delete personal data, restrict or object to certain processing, receive certain data in a portable format, withdraw consent where processing is based on consent, and object to direct marketing at any time.
To exercise your rights, contact support@qronge.eu and tell us what you are requesting. We may ask for information reasonably needed to verify your identity. You may also lodge a complaint with the data protection authority in the European Economic Area country where you live or work, or where you believe an infringement occurred.
Children, Third Parties, Updates and Contact
Our website is intended for adults and is not directed to children under 16. We do not knowingly collect personal data directly from children under 16 for marketing or behavioural advertising. If you believe a child has provided personal data unlawfully, contact support@qronge.eu so we can review the matter.
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own notices, not this Privacy Policy. We may update this Privacy Policy from time to time and will publish the updated version on this page with a new last updated date. If you have questions about this Privacy Policy or how we handle personal data, contact us at support@qronge.eu.
